User Data Deletion

Last updated: June 2026. This page explains how to delete data that iGCSocial, operated by iGuides Canada ("we", "us"), stores on your behalf, including data obtained through connected platforms such as Facebook, Instagram, and Threads.

What we store

iGCSocial is a social media management platform. When you connect a social account, we store the access tokens and account identifiers needed to publish on your behalf (encrypted at rest), along with the content you create in the platform — posts, captions, media, campaigns, and brand profiles. See our Privacy Policy for the full list.

Option 1 — Revoke a single connected account (self-service)

If you use the client portal, you can remove the data tied to one connected social account yourself at any time:

1. Sign in to your iGCSocial client portal.
2. Go to Channels.
3. Find the account you want to remove and select Revoke.

Revoking immediately deletes that account's stored access tokens. You can also remove iGCSocial's access from the platform's own settings — for Facebook, visit Settings & Privacy → Settings → Apps and Websites and remove iGCSocial. If you manage accounts through our team rather than the portal, use Option 2 below.

Option 2 — Delete all of your data

To request deletion of all personal information we hold about you, including your account and any connected platform data, email us at social@iguides.ca from the email address associated with your account, with the subject line "Data deletion request".

We will:

• Verify the request comes from the account holder;
• Revoke and delete all stored access tokens for your connected accounts;
• Delete your account and the content and profiles associated with it;
• Confirm to you once the deletion is complete.

We complete verified deletion requests within 30 days, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). A limited audit record of the request itself may be retained where required for security or legal obligations.

Contact

Questions about deleting your data can be sent to social@iguides.ca.